La Tortuga Hotel & Spa - Playa del Carmen

ex. La Tortuga Hotel And Spa

Avenida 10 Esquina Calle 14, Playa del Carmen, Mexico, 77710  show map
 3 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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La Tortuga Hotel & Spa - Playa del Carmen

Free Wi-Fi

Free Wi-Fi in public areas

Parking

USD 10 per day

Luggage storage
24-hour

Late check-in/ -out

24-hour reception

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Cafe

Coffee shop

Shuttle

Airport shuttle

Swimming pool

Outdoor swimming pool

Private swimming pool

Spa and relaxation

Jacuzzi

Massage

Solarium

Spa & wellness center

Overview

The stylish La Tortuga Hotel & Spa is a 3-star hotel in Playa del Carmen offering a sunbathing terrace, a diving center and a private swimming pool. Renovated in 1999, the hotel combines Mexican architecture with ultimate comfort.

This hotel is situated 19 km away from The Plaza. The venue is set within 1 km from Playa del Carmen city center.

The hotel boasts close proximity to restaurants and cafés.

A 55-minute drive will take guests to Cancun International airport.

Rooms

This hotel comprises of beautiful rooms including superior rooftop junior suite, standard plus double room and standard twin room with such comforts as complimentary Wi-Fi, climate control, a private safe, a private balcony and a writing desk. The rooms have tropical decor.

Eat & Drink

Offering a variety of dishes, Oh Lala and Ah Cacao Chocolate Cafe are about 100 meters away.

Services

Guests can take advantage of currency exchange, a safety deposit box and parking.

Relax

The hotel offers a spa lounge, a solarium and a Jacuzzi along with facials and massage with the guests' comfort in mind. Such sports activities as snorkeling and fishing are provided on-site.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Public parking is possible at a location nearby (reservation might be needed) at USD 10 per day.

Number of rooms:   51.

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Facilities

General

  • Non-smoking rooms
  • Free Wi-Fi in public areas
  • Paid parking
  • Safe deposit box
  • 24-hour reception
  • Late check-in/ -out
  • Express check-in/ -out
  • Pets allowed
  • 24-hour security
  • Air conditioning in public areas
  • Adults only
  • Luggage storage
  • No elevators
  • Currency exchange
  • Sundry/Convenience store
  • Coffee shop
  • Gay friendly
  • Exterior corridors
  • Multilingual staff

Sports & Fitness

  • Diving center
  • Snorkeling
  • Golf course
  • Billiards/ Pool tables
  • Fishing

Services

  • Airport shuttle
  • Room service
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Medical facilities service
  • Wake up service
  • Shops/Commercial services
  • Bell staff/Porter

Dining facilities

  • Continental breakfast
  • A la carte restaurant
  • Cafe
  • Poolside snack bar

Meeting facilities

  • Conference room

Children's facilities

  • Cribs/ Baby cots
  • Game room

Leisure facilities

  • Private swimming pool
  • Outdoor swimming pool
  • Beach towels
  • Sun terrace
  • Garden area
  • Spa & wellness center
  • Solarium
  • Jacuzzi
  • Massage

Room facilities

  • In-room air conditioning
  • In-room safe
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Terrace
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Bathtub
  • Shower
  • Hair dryer
  • Room toiletries

Bedroom

  • Premium bedding

Media

  • Cable/ Satellite television
  • Telephone
  • AM/FM alarm clock

Policies

CHECK-IN / CHECK-OUT

Check-in from 3 pm FREE
Check-out until 12 pm FREE

Children and extra beds

There are no extra beds provided in a room. 

Pets

Pets are allowed on request.

How to reach hotel

hotel La Tortuga Hotel & Spa - Playa del Carmen Playa del Carmen location
Show big map »

Hotel Address:

Avenida 10 Esquina Calle 14, Playa del Carmen, Mexico, 77710

Get directions
City Center
  • Playa del Carmen
    900 m
Airports
  • Cancun International (CUN)
    49.7 km
Restaurants
  • Oh Lala (cuisine: International)
    90 m
  • Ah Cacao Chocolate Cafe
    220 m
Parks
  • Cavernas Chaaktun
    260 m
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of rooms:
    51

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel & Spa

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Rooms and availability

La Tortuga Hotel & Spa photos Room
Double Room
  • Max occupancy:

    6 persons

  • Bed type:

    1 Double bed, 2 Single beds, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Coffee machine
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Ironing facilities
  • Wardrobe/closet
  • Fan
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:TV
  • Wake up service
  • Radio
Room Description:

This air-conditioned room features a TV, fan, minibar and safe. The in-room amenities also include a coffee maker and a hairdryer.

La Tortuga Hotel & Spa photos Room
Junior Suite
  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Bathtub
    • Balcony
    • + More
  • General:Safe deposit box
  • Slippers
  • Terrace
  • Ironing facilities
  • Fan
  • Telephone
  • Bathroom:Bathroom
  • Hot tub
  • Hair dryer
  • Bathrobe
  • Toilet
  • Dining:Mini-bar
  • Media:TV
  • iPod docking station
  • Radio
Room Description:

This suite features a terrace with a hot tub, a flat-screen TV, bathrobes and slippers. Ironing appliances and an iPod docking station are also available.

La Tortuga Hotel & Spa photos Room
Superior Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private bathroom
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Ironing facilities
  • Fan
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Toiletries
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:TV
  • Wake up service
  • Radio
Room Description:

This room features 1 king-size bed or 2 queen-size beds. It also has a flat-screen TV, coffee maker, iron and ironing board, safety deposit box, air conditioning, hairdryer a mini bar with premium alcohol, wine, soft drinks and snacks. The bathroom is private and has free toiletries.

La Tortuga Hotel & Spa photos Room
Superior Rooftop Junior Suite
  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Bathtub
    • Balcony
    • + More
  • General:Safe deposit box
  • Slippers
  • Terrace
  • Seating area
  • Fan
  • Telephone
  • Bathroom:Bathroom
  • Jacuzzi
  • Hair dryer
  • Bathrobe
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:TV
  • Wake up service
  • Radio
Room Description:

This spacious suite has a terrace with a hot tub, a flat-screen TV, bathrobe and slippers. One superior suite has a private pool, some have a private lounge and others feature a rooftop terrace.

La Tortuga Hotel & Spa Location

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  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

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What's nearby

Popular areas

  • City Center800 m
  • 5th Avenue1.7 km

Places of interest

  • Plaza Quinta Alegria100 m
  • Terminal foránea de autobuses ADO200 m
  • Kool Beach Club600 m

Monuments and Landmarks

  • 28 de Julio Square300 m
  • ADO International Bus Station700 m
  • Disabled-friendly beach800 m
  • Church of Guadalupe2.1 km

Golf courses and Country clubs

  • Mahi Golf Course3.2 km

Marina

  • Playa del Carmen Maritime Terminal900 m

Local attractions

  • Chile Verde1.6 km
    Calle 20 nte. Lote 12 A Manzana 82
  • San Miguel2.2 km
  • Plaza Playacar2.9 km
    Mza. 25 Fracc. 4 Paseo Xama-ha
  • Cenote Chaak Tun2.1 km
    Av. Juarez, Playa del Carmen
  • Temazcal Natura2.5 km
    Monte de los Cibeles, Playa del Carmen

Near the hotel

  • Quinta Avenida250 m
    Quinta avenida, Playa del Carmen
  • Candle Boutique 190 m
    Avenida D Norte 1a Entre 14 y 16
  • Galeria de Arte 5ta Avenida250 m
    5ta Avenida
  • Cavernas Chaaktun260 m
    Playa del CarmenMexico
  • 5th Avenue (Avenida 5)140 m
    Playa del CarmenMexico
  • Morph Kiteboarding Maroma Beach190 m
    Playa Maroma, inside the Hotel Catalonia
  • Riviera Art Gallery260 m
    20th Street Between 5th Av. & 10th Av. Gonzalo Guerrero

Restaurants nearby

  • Oh Lala90 m

    Address: Calle 14 bis between 10th & 15th Av.
    Phone: 9841274844

    80% likes this, based on 555 reviews
    Cuisine: International
    Price Range: ZAR 82 - ZAR 352

  • Kaxapa Factory240 m

    Address: Av Constituyentes, betwen 10 and 15 avenues
    Phone: 9841471645

    95% likes this, based on 560 reviews
    Cuisine: Organic, Venezuelan
    Price Range: ZAR 47 - ZAR 94

  • Los Tabernacos Bistro Lounge900 m

    Address: 1st Avenue North between 10 y 12
    Phone: 984-803-1674

    85% likes this, based on 298 reviews
    Price Range: ZAR 58 - ZAR 164

  • Ah Cacao Chocolate Cafe220 m

    Address: 5th Ave & Constituyentes
    Phone: +52 984 803 5748

    74% likes this, based on 946 reviews
    Price Range: ZAR 70 - ZAR 246

  • Coffee Stop220 m

    Address: Calle 10 North
    Phone: 984 803 4365

    84% likes this, based on 111 reviews
    Price Range: ZAR 58 - ZAR 94

Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of rooms:
    51

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel & Spa

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Cities nearby
  • Puerto Aventuras hotels - 20 km
  • Cozumel hotels - 19 km
  • Puerto Morelos hotels - 32 km
  • Riviera Maya hotels - 1 km
  • Akumal hotels - 37 km
  • Xpu Ha hotels - 25 km
  • Balcheil hotels - 47 km
  • Tulum hotels - 61 km
  • Club Mediterraneo hotels - 57 km
  • Lafitte hotels - 12 km

La Tortuga Hotel & Spa Reviews

Guest reviews are submitted by our customers after their stay at La Tortuga Hotel & Spa

Average guest rating

8.2out of 10
Fabulous
Based on 245 reviews

Guest reviews

  • Couple
    7.8

    Room and lobby design, location - centered and quite, very comfortable bed

    Bathroom not comfortable enought, water pooing our of the shower cabin, few space for storage the staff in the room

  • Older travelers
    9.6

    Setting was beautiful. Gorgeous grounds, pools, lush vegetation, comfortable lounge chairs and lounge beds. Small, quaint hotel with attentive staff that were fabulous. Delicious a la carte breakfasts: we tried a different one everyday. Rooms all seemed different: we upgraded to a Superior junior suite and loved it. One block from 5th Avenue, yet quiet. I read reports about the noise from the Coco Bongo club nearby, but we heard NOTHING and slept like babies. We often walked to the Mosquitoe Beach Club, which they give you a daily pass to, and loved that also!

    They don't have a gym, however you get a 50% discount at "THE GYM", which is 2 blocks away and is an amazing full service gym with yoga, spinning, etc classes, and we got a 5 day pass for $30/pp.

  • Older travelers
    8.2

    The staff where excellent and extremely helpful

    Plants where a bit old and tired around the jacuzzi area on the roof

  • Couple
    9.6

    Location is excellent. Despite the hotel is one block far from the night clubs, it is silent and relaxing. The staff is amazing.

  • Couple
    9.2

    We got a free upgrade which made a lovely difference. Bed was huge and very comfy. Bathroom was lovely, with good shower power.

    They left 2 bottles of water in the room seperate from the mini bar fridge so we assumed they were complimentary but we got charged for them when leaving. Would be nice of them to offer free water as you can't drink the tap water.

  • Single
    7.8

    It was serene, a five minute walk from the busy streets yet the design and the fact that the hotel bar closes at 11pm means the hotel is very quiet at night but also in the daytime too. Very comfortable rooms too.

    The landscaped gardens around the pool are beautiful but do attract a lot of bugs and the pool whilst looking beautiful is not actually very easy to swim in as the depth varies a lot with many stairs and levels every few feet.

  • Couple
    9.2

    Very Nice pool. Good reasonable priced restaurant. Just 1 block from main street and 2 from the beach

  • Couple
    10.0

    The staff were very helpful and friendly. The room was small but very nice. Overall, the ambiance was great, the restaurant was quite good, and the location (1 block from avenida quinta) was fantastic.

  • Group of friends
    10.0

    We liked the service. Everyone was friendly and I felt very relaxed.

  • Couple
    10.0

    We will definitely be back. The Bistro offered fine dining and service at a reasonable price.

  • Older travelers
    8.8

    La Tortuga has a wonderful sense of design throughout. Great location and a great staff.

  • Couple
    8.8

    This great hotel is the best you can find for this price range in Playa Del Carmen! The staff was great and really willing to assist with any question you might have, and always with a smile. The rooms are very nice and clean (although they seem a little old). The hotel is generally kept in a very good condition by the nice staff. Enjoy the special pool and nice bar to escape the noise and chaos of the 5th avenue, which is right around the corner! bottom line-highly recommended!

    We had to ask the reception to take care of a phone-ringing nonstop in a room next to ours (a kind of an office). Also, the AC was noisy and sure could use gas refill.

  • Couple
    9.2

    Excellent hotel. Highly recommended. The breakfast in the morning was outstanding with great service. Very good service at the hotel. Clean rooms with a distinct charm. Fantastic location. I was concerned about noise from coco bongo but it was not an issue at all- i couldnt hear any noise.

    Internet wifi was not accessible from my room. It was available by the pool, lobby, and restaurant.

  • Older travelers
    9.2

    It is like a quiet, cool oasis in the middle of Playa del Carmen. Minutes from the beach, with free access to several of the beach clubs. Just off Av. 5, with immediate access to all shops, restaurants etc and 15 min walk from island ferry terminal. Friendly staff. Lots of privacy if wanted. Great cocktails at poolside bar. Food fairly average but lots of alternatives

  • Older travelers
    3.8

    The Hotel is pretty. The people cleaning our rooms, serving our food and cleaning the premises were helpful and friendly.

    When a hotel is called a Spa what comes to mind is relaxation and quietness. This hotel turns out to be in the middle of a very busy night life area. On arrival we requested at reception to be in a quiet room, my wife and I went to sleep at 10pm after an almost 24hr trip to the hotel at 11pm we were woken up by the base beat sounds from the club nearby, the music was incredibly loud and finally finished at 6am. To make things worse during the hour that we managed to sleep the air conditioning leaked onto a table where our mobile phone was. In the morning the Manager of the hotel wouldn't deal directly with us for quite a long time, instead she kept sending her subordinates and there was a lot of confusion on the cancellation procedures. First they told us they couldn't give us the money back (the full amount was taken on arrival - now I know why) at all and we had to talk to Booked.net. We said that was unacceptable since we had paid them directly the night before. So then they changed their minds and acknowledged they could but they would charge us two extra nights on top of the one we stayed (3 nights in total). The reason for charging us at all was because they had offer us another room on the other side of the (very small) hotel where sound seems not to travel (very very doubtful, since we could hear the sound the music outside the hotel!) and we decided not to put our holidays in their hands another minute.

How to reach hotel

hotel La Tortuga Hotel & Spa - Playa del Carmen Playa del Carmen location
Show big map »

Hotel Address:

Avenida 10 Esquina Calle 14, Playa del Carmen, Mexico, 77710

Get directions
City Center
  • Playa del Carmen
    900 m
Airports
  • Cancun International (CUN)
    49.7 km
Restaurants
  • Oh Lala (cuisine: International)
    90 m
  • Ah Cacao Chocolate Cafe
    220 m
Parks
  • Cavernas Chaaktun
    260 m
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of rooms:
    51

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel & Spa

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge